538 Reviews Found
Confirmed Service Customer
The service manager Jake called me after last service which I left an unsatisfactory comment. He told me to come in and if the company was in the wrong, the company would reimburse me. I decided to give RK another try. This time the experience is excellent overall.
Jefferson L.
VA BEACH
Business Response
Hi, thank you for your kind review; we are happy to pass along your comments to the team here at R. K. Chevrolet, INC.!
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Confirmed Sales Customer
Great folks, Malcolm very receptive to all my questions, concerns and phone cars. Asset to RK! Chris and Bland great to deal with in offering me what I asked for and what I needed. However, have a very difficult time wondering why it’s taken to long to receive caliper plates once correct ones order! Also difficult time in trying to get a simple answer to price on wheel/tire coverage.
Ray G.
CHESAPEAKE
Business Response
Dear Ray G, Thank you for taking the time to leave us feedback. We appreciate you sharing your experience and congratulations on your purchase. We look forward to seeing you again in the future. Sincerely, Shelly Glazer Customer Satisfaction Manager 757-431-6539
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Confirmed Service Customer
I was adamant that I needed my car back by close of business and the team exceeded my request, advising of the cars completed service by noon.
Kandes F.
NORFOLK
Business Response
Your satisfaction is important to us, so we want to sincerely thank you for choosing R. K. Chevrolet, INC. and we hope to see you again soon!
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Business Response
Your satisfaction is important to us, so we want to sincerely thank you for choosing R. K. Chevrolet, INC. and we hope to see you again soon!
Was this review helpful?
Confirmed Service Customer
I made the appointment on the app and said I marked I’d be waiting for my vehicle, when I received a call I told them I would be waiting for my vehicle, when I pulled up and my service advisor came out I told them I would be waiting for my vehicle. So that’s 3 times I made sure they knew I’d be waiting for my vehicle. I arrived 20 mins early to my appointment so regardless I figured at least an hour wait for my oil change and 7500 mile inspection after over an hour and half of waiting I went to the desk to ask how much longer, the girl at the front desk was like oh sorry did you leave and come back your truck has been ready. No phone call, no text, no come into the waiting room to see if I was there. On top of that I get done at the cashier and my truck was parked in lot D and they you may just have to go find it. This was my first experience after buying my truck from RK with your service department and I will not be back.
Joshua F.
VIRGINIA BEACH
Business Response
Hi there, we regret to hear that you are displeased with your recent experience with us.
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Confirmed Service Customer
Peter was my RK Chevrolet Service advisor and he preformed exceptional. He was clear and concise and advised me on the vehicle history after looking it up. Very attentive and present with the service. Called me and kept me updated on everything. It was a pleasure working with Peter and a good experience at RK Chevrolet. Keep up the customer service and I will be coming back and in the near future purchasing a new vehicle. Great job!
Fraser E.
VIRGINIA BEACH
Business Response
Your satisfaction is important to us, so we want to sincerely thank you for choosing R. K. Chevrolet, INC. and we hope to see you again soon!
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Confirmed Service Customer
DJ and receptionist were very great. Never had a problem with RK. Great to be a part of the family
Johnny C.
CHERITON
Business Response
Your satisfaction is important to us, so we want to sincerely thank you for choosing R. K. Chevrolet, INC. and we hope to see you again soon!
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Confirmed Service Customer
Even though I was not happy about having to replace two sensors (costly), it was done relatively quickly and I was kept informed. While I was there I also got an oil change and tire rotation. Very professional.
Fred B.
VIRGINIA BEACH
Business Response
Hi there, thank you so much for your positive comments about R. K. Chevrolet, INC.!
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Business Response
Your satisfaction is important to us, so we want to sincerely thank you for choosing R. K. Chevrolet, INC. and we hope to see you again soon!
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Business Response
Your satisfaction is important to us, so we want to sincerely thank you for choosing R. K. Chevrolet, INC. and we hope to see you again soon!
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Confirmed Service Customer
Super quick service and friendly staff
Kimberly S.
VIRGINIA BEACH
Business Response
It is great to hear everything was done quickly and to your satisfaction!
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Confirmed Service Customer
All my needs were met. Nobody was pressuring me to spend more money and they let me know what I need to do on my next vehicle service.
Lori W.
CHESAPEAKE
Business Response
It is great to hear everything was done quickly and to your satisfaction!
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Confirmed Service Customer
Jim was great ! As well the greeter great service and very respectful team
Francis K.
VIRGINIA BEACH
Business Response
Your satisfaction is important to us, so we want to sincerely thank you for choosing R. K. Chevrolet, INC. and we hope to see you again soon!
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Business Response
Hi there, we regret to hear that you are displeased with your recent experience with us.
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Confirmed Service Customer
Fixed my truck in a timely manner, Great to work with.
Scott B.
AHOSKIE
Business Response
Your satisfaction is important to us, so we want to sincerely thank you for choosing R. K. Chevrolet, INC. and we hope to see you again soon!
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Confirmed Service Customer
All went very well, 15000 mile maintenance, but not sure that tires were rotated. Wheels appear in the same rotation as before work was completed. Overall RK does a great job!
Felix A.
VIRGINIA BEACH
Business Response
We appreciate your positive review about your recent experience with us!
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Confirmed Service Customer
Eirian was very pleasant to work with. Very welcoming atmosphere. And quick wait time.
Casey K.
CHESAPEAKE
Business Response
Your satisfaction is important to us, so we want to sincerely thank you for choosing R. K. Chevrolet, INC. and we hope to see you again soon!
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Confirmed Service Customer
RK is a great dealership. They always make me feel valued and listen to my concerns. That’s why I’ve been a customer since I bought my very first new car in 1993 and my most recent in 2023
Kevin D.
VA BEACH
Business Response
Thank you for choosing R. K. Chevrolet, INC. as your first choice for all your automotive needs!
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Business Response
We're glad everything was completed quickly and to your satisfaction!
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Confirmed Service Customer
It's always great but this time a little detail was missing. The service manager called and dealt with it ,which was great.
George W.
VIRGNIA BEACH
Business Response
Your satisfaction is important to us, so we want to sincerely thank you for choosing R. K. Chevrolet, INC. and we hope to see you again soon!